Privacy Policy

1. Introduction

Borderless ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.

2. Information We Collect

We collect information you provide directly when you create an account, use features of the app, or contact us. This includes:

• Account data: email address, name, country of origin, resident country
• Immigration data: visa type, visa expiry date, date entered country
• Trip data: travel dates, destinations, and durations you log
• Community content: posts, comments, and reactions you submit
• Device information: device type, operating system, push notification tokens

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Calculate residency statistics and visa timelines relevant to you
• Send push notifications about immigration updates and reminders
• Personalise content and business recommendations based on your location
• Respond to enquiries and provide customer support
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Sharing

We do not sell your personal data. We may share information with trusted service providers who assist us in operating the app (e.g., Supabase for database hosting, Expo for push notifications). These providers are contractually obligated to keep your data confidential and use it only to provide services on our behalf.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. We will action deletion requests within 30 days subject to any legal obligations to retain certain records.

6. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (right to be forgotten)
• Object to or restrict certain types of processing
• Data portability — receive your data in a machine-readable format

To exercise any of these rights, please contact us at privacy@borderless.app.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), row-level security on our database, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or by email. Continued use of the app after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@borderless.app.